Terms of Service

Welcome to Merch Hub. These Terms of Service govern your access to and use of our website and merchandising services. By accessing or using our services, you agree to be bound by these terms. Please read them carefully before proceeding.

Last Updated: November 14, 2025

Service Usage and Access

Acceptable Use Policy

When using our services, you agree to the following acceptable use guidelines:

1. Use our services only for lawful purposes and in accordance with these Terms
2. Provide accurate, current, and complete information when requested
3. Respect intellectual property rights of Merch Hub and third parties
4. Not interfere with or disrupt the operation of our services or servers
5. Not attempt to gain unauthorized access to any part of our systems

Prohibited Activities

You may not use our services to engage in any of the following activities:

• Transmitting harmful code, viruses, or malicious software
• Engaging in fraudulent activities or misrepresentation
• Harassing, threatening, or intimidating others
• Violating any applicable local, state, national, or international law
• Collecting or harvesting data from our website without permission
• Reverse engineering or attempting to derive source code from our services

Service Access Requirements

To access and use our services effectively:

• You must be at least 18 years old or have parental consent
• You need a compatible device with internet access
• You are responsible for maintaining the confidentiality of any account credentials
• You agree to notify us immediately of any unauthorized use of your account
• You may be required to provide valid business information for certain services

Fair Usage Guidelines

To ensure quality service for all users, we maintain fair usage guidelines:

• Submit inquiries and requests in good faith with genuine interest in our services
• Respond to our communications in a timely manner during active projects
• Provide necessary materials and information when working with our team
• Communicate respectfully with our staff and partners

Account and Access Management

Account Security Responsibilities

If you create an account or provide credentials for our services, you are responsible for:

• Maintaining the security and confidentiality of your login information
• All activities that occur under your account credentials
• Notifying us immediately if you suspect unauthorized access
• Using strong, unique passwords and updating them regularly
• Not sharing your account credentials with third parties

Account Suspension and Termination

We reserve the right to suspend or terminate access to our services under certain circumstances:

• Violation of these Terms of Service or our acceptable use policy
• Fraudulent activity or provision of false information
• Failure to pay for services when payment is required
• Activities that could harm our reputation or operations
• Extended periods of inactivity, as defined in our policies

We will make reasonable efforts to notify you before terminating access, except in cases of serious violations or legal requirements.

Multiple Account Policy

Users are generally permitted to maintain one primary account per business entity. Creating multiple accounts to circumvent restrictions, abuse services, or engage in fraudulent activities is prohibited. If you have a legitimate business need for multiple accounts, please contact us to discuss your requirements.

Service Availability and Modifications

Service Uptime and Maintenance

While we strive to provide consistent service availability:

• Our website and services may occasionally be unavailable due to maintenance, updates, or technical issues
• We aim to schedule maintenance during off-peak hours when possible
• We will provide advance notice of planned maintenance when feasible
• Emergency maintenance may occur without prior notice
• We are not liable for temporary unavailability of services

Feature Availability and Changes

Our services are continually evolving to better serve our clients:

• We may add, modify, or discontinue features at any time
• Some features may be available only in certain regions or to specific user groups
• We strive to provide notice before discontinuing significant features
• Beta or experimental features may be subject to additional terms

Service Modifications and Updates

We reserve the right to modify our services and these terms:

• Updates to service offerings, pricing, and policies may occur periodically
• Material changes will be communicated through our website or email
• Continued use of services after changes constitutes acceptance of new terms
• You may discontinue use if you do not agree with modifications

Geographic Restrictions

Our services are designed for use primarily within the United States. While we may work with international clients, availability of certain features, shipping options, or support services may vary by location. We do not guarantee that all services are appropriate or available for use in all jurisdictions. If you access our services from outside the United States, you are responsible for compliance with local laws.

Intellectual Property Rights

Our Content Ownership

All content on our website and materials we provide are protected by intellectual property rights:

• Website design, graphics, text, and code are owned by Merch Hub or licensed to us
• Our trademarks, logos, and service marks may not be used without permission
• Methodologies and processes we develop remain our proprietary information
• You may not copy, reproduce, or redistribute our content without authorization

Your Content Rights

When you provide content to us for merchandise development:

• You retain ownership of your intellectual property and game assets
• You grant us a limited license to use your content for providing our services
• This license allows us to reproduce, modify, and create derivative works as necessary for merchandise development
• You represent that you have the right to grant this license and that your content does not infringe third-party rights

License Grants

As part of our services:

• We may create original designs and materials for your merchandise
• Ownership and licensing of created materials will be specified in project agreements
• Typically, you receive rights to use completed designs for agreed merchandise purposes
• We may retain rights to display project examples in our portfolio with your approval

Copyright and Trademark Notices

All trademarks, service marks, and trade names displayed on our website are the property of their respective owners. Nothing in these Terms should be construed as granting any license or right to use any trademark without the prior written permission of the owner. If you believe any content on our site infringes your intellectual property rights, please contact us immediately with details of the alleged infringement.

Questions About Our Terms?

If you have any questions about these Terms of Service or need clarification on any point, please contact us.

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